Last updated: October 2026
BlackOak Consulting (PTY) LTD provides technology consulting, software implementation, website and digital platform development, hosting and support, eKYC and digital identity solutions, automation, system integration, training, managed services and related technology services.
We may also supply customised physical products, including Lenaneo contactless business cards.
Payments and Refunds
Payments made to BlackOak Consulting are generally non-refundable once work, procurement, configuration, development, licensing, hosting, registration, customisation or any other service relating to the order has commenced.
BlackOak does not provide discretionary cash refunds for completed work, services already rendered, customised products, activated licences, domain registrations, hosting services or other costs already incurred on behalf of a customer.
Where appropriate, and at BlackOak’s discretion, an approved amount may instead be applied as a credit towards another BlackOak service.
Nothing in this policy limits any right or remedy that a customer may have under applicable Botswana law.
Cancellations
Requests to cancel a service or order should be submitted in writing as soon as possible.
Where work has not commenced and no third-party costs have been incurred, BlackOak will consider the cancellation in accordance with the applicable agreement and Botswana law.
Where work has already commenced, the customer remains responsible for work completed and any costs or commitments already incurred.
Customised Products
Custom-made or personalised products, including customised contactless business cards, are not returnable or exchangeable merely because a customer changes their mind after approving the design or production.
Where an item is defective or materially differs from the approved specification, BlackOak will assess the matter and provide an appropriate remedy in accordance with applicable law.
Digital and Third-Party Services
Fees paid for domains, hosting, licences, subscriptions, integrations or other third-party services may be non-refundable once purchased, registered or activated, subject to the terms of the relevant provider and applicable law.
Service Concerns
If you believe a service or product has not been delivered as agreed, please contact us so that the matter can be reviewed and an appropriate remedy considered.
Email: info@blackoak.co.bw
Telephone: +267 316 7511
BlackOak reserves the right to update this policy from time to time to reflect changes to its services, business practices or applicable law.